Robotic Process Automation

Robotic Process Automation (RPA) is the principle to automate tasks with software bots/agents, possibly with the help of artificial intelligence.

• It's especially used to automate repetitive time-consuming tasks, allowing to increase productivity while mitigate human error
• The agents are not supposed to learn from the workflow, but some of them can be use AI for certain tasks (e.g. image recognition, etc)

Examples and use cases

• A RPA system can receive and analysis the content of a customer's mail with an AI agent. The mail is classified and attributed to an employee. A draft of the response is suggested with a third generative AI agent.

Resources

Common tools

• Microsoft Power Automate – Well integrated in Microsoft environment
• Automation Anywhere – Low to medium complexity flows
• Blue Prism – Robust, but more targeted for developer